Return & Refund Policy
Conditions for items that are eligible for return
- Because of our problem, the goods you received are not the correct one you ordered(shipping fee will not be charged).
- The goods have not been signed, and the express company can intercept the package.
Items not in these conditions will not be accepted for return.
If you want to return the product, contact us at firstname.lastname@example.org to initiate the return request and obtain authorization for return. Send the product back to us in the original packaging.
Return Shipping costYou will be responsible for paying for your own shipping fee for returning your item except in the condition of incorrect merchandise we delivered. The specific fee should be based on the express company you choose.
Shipping costs charged by your purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You may choose any carrier (UPS, FedEx, USPS, etc.), but we do require a method that supplies a tracking number.
Once an order is placed, our warehouse team is on it immediately. Please carefully review your shipping details at checkout to ensure everything is correct.
Repack merchandise securely in the original packing box. Please include all original package including labels.
We must receive your return merchandise within 7 weeks from the return & refund approval date.
If we have not received your return by this time, your return & refund approval will be voided
We will refund in the following cases
- If you want to cancel the order that has not been shipped, we will refund . Please contact with our customer service at email@example.com to check your order status
- The package is lost in transit and you refuse a new shipment free of charge, we will refund the payment
- When your return(matched our return policy) is received and inspected, we will send you the email to notify if the refund is approved.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
The refund to your account will take 5-7 business days which depends on Paypal or your credit card company.
How about the warranty for the items I purchased from your website?If there are any manufacturing defects when the product is fresh out of package (not common), we are responsible for troubleshooting, and offering free repair service or sending replacement parts to fix issues, not including issues caused by any personal behaviors. For more details, check our WARRANTY POLICY.
For further instructions, feel free to reach out at firstname.lastname@example.org.