FAQ

Product Information

How to use the remote?

Turn on/off the remote
Establish a bluetooth connection between the electric skateboard and the remote control
Adjust the maximum speed limit
Adjust the brakes

More details in the USER MANUAL.

What is the maximum weight limit for the user?

330 lbs for all models (However, please do not try to jump on the board or break it with additional strength).

Is UDITER Electric Skateboard water resistant or waterproof?

Yes, our electric skateboards have an IP55 waterproof rating, capable of withstanding rain and splashes. The screen has a silicone adhesive layer to effectively prevent water from entering. However, for safety reasons, riding in the rain is not recommended, and submerging the electric skateboard in water should be avoided. Water can damage the battery, ESC, motor, and bearings in the wheels. Water damage is not covered by our warranty. We recommend keeping the electric skateboard dry to extend its lifespan.

How to remove and install the battery?

- Battery removal Press and hold the two buckles on the left and right of the battery. When the buckles start to loosen, the battery can be taken out vertically.
- Battery installation Insert the aviation plugs of the battery according to the position of the jack, and fix the plugs. Assemble the battery and the battery box vertically. When the two buckles make a clear assembly sound, it means that the battery has been assembled and fixed.

How to remove and install the handlebar?

Just assemble the base on the front of the electric skateboard, and then manually screw the nut firmly, and you can assemble your handlebar.

How to install the camera to the camera mount?

You only need to fix the relevant accessories on the screws at the specified position.

How can I adjust steering sensitivity?

You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make the steering flexible. Tightening the nut will make the steering stiff.

How do I pair the remote to the board?

Press and hold the switch button of the electric skateboard for 10 seconds. When the light on the switch button starts to flicker, turn on the remote control, and press the Power button and the Reverse button quickly at the same time. At this time, the remote control will vibrate once, indicating that your remote control is connected to the electric motor. The skateboard has established a connection. (This function will be set to OK when the skateboard leaves the factory, and no further operation is required in the future).

My board is not charging

If your board can't be charged, trouble shoot by going through these steps.

Does the charger light turns green when plugged into the wall and not connected to the board?
After plugging in the charger, does the charger light show red? (this means the battery is charging normally
Open the battery case and check all wires' connection, making sure that no wire is loose.
If you followed steps one to three and everything looks correct, You need to disconnect the battery from the skateboard and connect it directly to the charger to see if it charges properly.

What are the recommend ages?

We recommend the user's age to be 14 years and up. Children under 14 years need to be under an adult's supervision and permission to use our product. Please make sure you always wear a helmet and your protective gear. Do not ride the board out of your skill level and always care about your surroundings and follow your local traffic law.

Will the screen affect the battery's range and lifespan?

No, the screen operates at 5 to 8 watts (with a peak of 25 watts), while our battery has a capacity of 328 watt-hours. The impact of the screen on range is negligible. Additionally, the ESC automatically shuts off power after the electric skateboard has been idle for 5 minutes, preventing unnecessary battery drain.

Is the grip tape sufficiently non-slip?

Yes, it uses unprecedented anti-slip and wear-resistant silicone material with 200,000 tiny protrusions, providing superior grip and durability compared to regular grip tape. The surface is very gentle and won't scratch riders' skin, clothes, or shoes. Regular electric skateboard grip tape cannot be cleaned and must be replaced. In contrast, silicone grip tape can be easily cleaned with water, restoring it to a like-new condition.

Does the deck cause light pollution?

No, we have a screen switch setting on the app. If the screen isn't needed, it can be turned off. Additionally, the screen brightness can be adjusted via the app to suit environmental conditions.

What collision protection does the screen have?

The entire screen is covered in a special material that can withstand at least 150 kg (330 lbs) of load weight. Additionally, we have designed a cushioning layer along the edges of the deck to prevent damage to the screen.

What is the maximum range?

35 kilometers/21.8 miles (based on a rider weighing 120 kilograms/264 pounds, riding at a steady speed of 15 kilometers/9.3 miles per hour on flat, windless asphalt). Range may vary depending on rider weight and terrain conditions.

How do I customize the display content on the electric skateboard?

Download the iPixel Color app on your phone, turn on your electric skateboard, and make sure your phone’s Bluetooth is enabled. Open the app to connect your phone to the electric skateboard via Bluetooth. You can then freely set the display content on the electric skateboard through the app.

What is the length and weight of the electric skateboard?

The length of the electric skateboard is 38 inches, the weight of the electric skateboard is 11.6kg (25.57lb).

Can I take the electric skateboard on the subway, bus, and airplane?

The battery can be removed and checked in separately. Our battery meets the UN38.3 United Nations aviation transport standards and is qualified for air transport. However, specific regulations depend on the laws and regulations of each country.

How do I properly use the PIXEL RIDER electric skateboard?

Check all the screws on the electric skateboard before riding. If any are loose, tighten them.
Wear a helmet and protective gear.
Adjust the truck to a comfortable level to ensure you can turn flexibly.
Make sure the electric skateboard and remote have enough power.
Do not ride at high speed in rainy or snowy days.

Can I ride the electric skateboard off-road?

The 105*56mm large wheels can handle various road conditions with ease, but it is not suitable for mountain or off-road riding.

How do I accelerate, brake, and switch the direction of travel?

Our electric skateboard features four speed modes and four brake modes. You can adjust the speed and brake modes according to your riding habits. To switch the direction of riding an electric skateboard, quickly press the power button on the remote twice.

How do I charge the electric skateboard?

Both the electric skateboard and the battery have charging ports. You can charge directly through the charging port on the electric skateboard or remove the battery and charge it separately through the charging port on battery.

What is the duration of UDITER warranty?

We offer a 180-day warranty. During the warranty period, if there are any issues with the battery, ESC, motors, remote, charger, or screen, we will repair or replace them free of charge. Other consumable accessories are not covered under this warranty.

Order Information

Can I change or cancel my order?

Yes, you can change or cancel your order within 24 hours after the purchase, once your order is shipped, we will not accept any change or cancelation. If you need change or cancel the order, please contact us via email: service@uditerboard.com, we'll ask some information from you as it will help communicate the issue or concern at hand to our team so they can work on making improvements.

How do I check the status of my order?

Please log into your account to see the status of your order.
Please allow up to 1-2 business day for your order to process and ship from our warehouse. To learn about shipping estimates, click here.
Once an order is placed, our warehouse team is on it immediately. Please carefully review your shipping details at checkout to ensure everything is correct.

How do I change my shipping address?

We will help to change the address before your order is shipped, please email us right away at service@uditerboard.com.
Once an order is placed, our warehouse team is on it immediately. Please carefully review your shipping details at checkout to ensure everything is correct.
The change of your address may not be accepted after your order is shipped, which depends on the delivery carrier. Please keep an eye on your tracking information, after the package arrives in your country, contact with delivery carrier immediately. We will not responsible for packages that are mis-delivered or lost due to an incorrect address provided to us. You will be responsible for any additional fee of changing address.

Shipping Information

When will it be shipped after I placed an order?

We will ship the order within 24-48 hours once the order has been placed, excluding weekends and holidays.

Where do I find my tracking information?

Your tracking information will be in your shipping confirmation email that is sent 2-4 business days after your order has been placed. A shipping service may be used where the carrier delivering the package to you is not the initial carrier that was used to ship your package out. This is typically the case with international orders as the package gets handed over to the country’s local carrier for final mile delivery.
Therefore we will also send the email of tracking number to you when the package arrives in your country.

Why was my package returned?

There are several possible reasons like wrong or incomplete address, invalid phone number, unable to deliver etc.

Why do you separate two or more packages of my order?

Usually it is from the requirements of customs or courier, like weight limitation or separating the battery etc.

Can I refuse receiving the goods?

Yes, but you shall bear all the expenses incurred.
At the same time we may ask several questions about the reason in order to improve our products or service.

How long does shipping take?

Varies based on country, please find the details in the shipping policy.

Do I have to pay taxes/customs/duties?

For most of the countries like US and EU, no taxes/customs/duties will be charged, which is already covered by us.
For some countries like New Zealand, Norway, Switzerland, South Korea, etc.), taxes/customs/duties will be charged. You can find more details in our shipping policy.

Package delivered but not delivered disclaimer

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please follow these steps on how to locate your package.

Double check your shipping information including shipping address and phone number you provided are correct.
Check with your family members and your neighbors. Most carriers will simply deliver the package to the address provided on the shipping label, and not necessarily to the recipient listed. Please check with your family members or neighbors if some of them has accepted the package for you.
Check your mailbox and other safe drop areas around you home.
Also, please contact couriers at numbers in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

What is the status of my refund?

Usually it will take 5-7 business days to process your returns after we received your package.
If you choose the refund to your credit card, the whole process may need 7-14 business days, most of which depends on your card bank. Thank you for your understanding.

Return & Refund & Warranty

How about the warranty for the items I purchased from your website?

We offer 6 months limited warranty for all manufacture defective items. The warranty period will begin once the package has been delivered in correspondence to the order's tracking history. The item(s) will no longer be eligible for a refund/replacement after the warranty period.

How can I return items?

Please check our Return Policy first, then contact our Customer Service about which items you want to return.