The Uditer Board Blog

I. Introduction: The Frustration of Charging Failure

Electric skateboards are increasingly popular as eco-friendly, convenient transportation. They are perfect for daily commuting and cruising, effectively eliminating the "first mile" and "last mile" limitations often encountered with public transportation. However, there is nothing more frustrating for riders than discovering that their beloved board won't charge.

This essential electric skateboard troubleshooting guide will explore common issues and provide clear, step-by-step tips to help you diagnose and fix a board that won't charge. By following these steps, you can get your board back up and running, ready to hit the streets once again.

II. Step-by-Step Troubleshooting Guide

Follow these steps in order to systematically check your charging system, from the wall to the battery.

Step 1: Verify the Power Source

Ensure that the charger is plugged into a functional wall outlet. Sometimes, a loose connection or a tripped circuit breaker may be the culprit.

• Try using a different outlet or testing the current outlet with another electronic device to rule out any power source problems.

Step 2: Inspect the Charger Unit and Cable

Before connecting anything, verify the integrity of your charging equipment.

1. Use the Correct Charger: Ensure you are using the correct charger specifically designed for your electric skateboard. An incompatible charger will severely damage the battery and the board's electronics.

2. Check for Damage: Inspect the charging cable for any visible signs of damage, such as frayed or bent wires. If you notice any issues, immediately replace the charging cable with a new one from the manufacturer.

Step 3: Understand Charger Indicator Lights

The light on your charger provides immediate feedback on the charging process.

• UDITER's Charger Status Meaning:

  • Power On/Ready: Green Light

  • Charging: Red Light

  • Full Charge: Green Light (The light turns green when charging is complete).

Step 4: Clean and Inspect the Charging Ports

The charging ports on the board are vulnerable to external contaminants.

• Ensure without dirt or water is present in the charging ports. Use compressed air or a soft brush to gently clean any debris.

• UDITER Electric Skateboard Advantage (Dual Ports): Your board is equipped with two charging ports. You can effectively troubleshoot the ports by attempting to charge the board using the alternate charging port.

Step 5: Evaluate Battery Lifespan

All lithium-ion batteries have a limited lifespan and capacity that naturally degrades over time.

• Check Remaining Capacity: If your board has been used for a long time, check the remaining capacity of the battery. If the original capacity is lower than 60% to 80%, you should consider replacing the old battery with a new one.

• Battery Care Tip: To maintain the lifespan of the battery, please do not overcharge or over-drain the battery.

Step 6: Isolate the Problem with the Dual Battery Test

• UDITER Dual Battery Advantage: Each UDITER electric skateboard comes with two batteries. You can check if the problem lies with the battery itself (as opposed to the ESC or charging system) by simply connecting the other battery. If the board charges and operates with the spare battery, the original battery needs replacement.

Step 7: Contact Customer Service for Assistance

If you have completed all troubleshooting steps and cannot identify the issue, or if the problem is confirmed to be a major component fault:

• Warranty: We provide a 180-day warranty for each order. Feel free to contact customer service to assist if there are any problems that you don't know how to solve.

III. Conclusion: Minimize Your Downtime

By following this comprehensive electric skateboard troubleshooting guide, you can effectively diagnose most charging issues.

Remember, UDITER electric skateboards have two batteries, which not only provide double the range commuting for you but also act as a crucial spare. This means that if there are some issues with one of your batteries, you still have a functioning spare, allowing you to enjoy riding during the after-sales time while we assist with the faulty component. Feel free to seek professional assistance from UDITER customer service if there is any confusion you don't know how to solve.